Shipping policy

Shipping & Returns Policy

Last updated: 30 July 2026

This Shipping & Returns Policy applies to all orders placed on altrnow.com (the "Site"), operated by BHX Private Limited ("BHX", "we", "us", "our") for the brand altr. By placing an order, you agree to the terms below.

Shipping

Where we ship

We currently ship within India only. We do not offer international shipping at this time.

Order processing and dispatch

Orders are processed and dispatched within 1–2 business days of a successful, confirmed payment. Orders are not processed on Sundays or public holidays. During sales, new launches, or high-volume periods, dispatch may take slightly longer.

Delivery timelines

Once dispatched, your order is delivered by our logistics partner Shiprocket and its courier partners. Delivery timelines depend on the courier and your delivery location, and are typically 2–7 business days after dispatch. These timelines are estimates and are not guaranteed, as final delivery is handled by third-party couriers.

Shipping charges

Shipping is free on all prepaid orders within India — shipping costs are included in the product price.

Tracking your order

Once your order ships, we will share a tracking link by email (and/or SMS) so you can follow your shipment. Please allow up to 24 hours after dispatch for tracking to become active.

Incorrect address or failed delivery

Please ensure your shipping address and contact number are accurate and complete at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If a shipment is returned to us due to an incorrect address, repeated failed delivery attempts, or a refused delivery, we will contact you to arrange re-shipping (which may incur additional shipping charges) or a refund as per our Cancellation & Refund Policy.

Returns

Because altr is a consumable, ingestible product, we are unable to accept returns or exchanges for change of mind, or for opened, used, or partially consumed packs. This is for the health and safety of all our customers.

Damaged, defective, or wrong items

We stand behind our product. We will replace or refund your order if:

  • the item arrived damaged or defective; or
  • you received the wrong item.

To be eligible, you must report the issue to contact@altrnow.com within 48 hours of delivery, and include:

  • your order number;
  • a clear photo or unboxing video showing the damage, defect, or incorrect item; and
  • for damaged shipments, a photo of the outer packaging.

Once we receive and verify your claim, we will arrange a free replacement or, if a replacement is not possible, a full refund processed as per our Cancellation & Refund Policy. We may request additional information or photos to process your claim.

Not eligible

The following are not eligible for return, replacement, or refund:

  • opened, used, or partially consumed products (except where damaged or defective on arrival);
  • claims reported after the 48-hour window;
  • issues where the required photo or video proof is not provided; and
  • products damaged due to misuse, improper storage, or handling after delivery.

Cancellations and refunds

For order cancellations and how refunds are processed, please see our separate Cancellation & Refund Policy.

Contact us

For any shipping, delivery, or damage-related questions:

BHX Private Limited (altr) Email: contact@altrnow.com Website: altrnow.com